How to give buyers timely and professional response?

1, arrange to receive and respond to the inquiries, the operator should arrange for leave before the gang officer;

2, opening of broadband, to maintain the status online at any time, the general absence of exceptional circumstances, customers ask questions to ensure that each inquiry be completed in one day and try to fight for two hours. While ensuring an accurate quote, if needed, along with electronic samples of quotes, quotations issued with, if not immediately give a precise answer, you can tell the buyer has received the first reply inquiry, informed buyers can not immediately respond to reason and committed to a precise point in time to the buyer before an accurate answer.

3, when the focus back to tell buyers what you can do for him, briefly and emphasized the advantages of the company, fill out the company name, founder of the year, total assets, sales, awards, contacts, phone and fax, so buy You feel at home is a very formal company.

4, the establishment of detailed product gallery, the best products to professionals take pictures. Detailed statement on each product, including product name, size, type, minimum order quantity, key people, prices, international certification and technical parameters of information;

5, the same product can have different areas or features of a variety of clients offer. In general, customers in the Middle East and Southeast Asia are particularly sensitive to price, quote requests for the first time will have a competitive edge, while the U.S. value-added products and customer service is more concerned about, quotes, consider this part of the costs, to Customers include state your offer in what additional services;

6, before buyers exercise after-hours to create the file, we were not paid much attention to the piece of work, and later training in Hangzhou hundred customers to see the practice of other companies is very enlightening. Now our operators received after-hours consultation the first thing to our repository to compare, if this customer issued prior to our inquiry, we will put two together back inquiry Sometimes buyers will be confused, if you remind him, he will think you are very professional and your impression is especially good. If the comparison revealed that this customer was not previously sent inquiry to us, we will treat it as a new customer record to the file.