How to make a successful trade groups? How to work in foreign trade to achieve greater profits? That is a concern of foreign workers, hoping a few tips will bring more people to help.
Opponents to the goodwill and welcome communication
- I will arrange everything.
If the communication is initiated by you, to provide all the convenience of competitors, enabling communication from the outset in a friendly and harmonious atmosphere. Especially when your opponent is coming from afar to communicate, you eager to inform him: "I will arrange everything." Not only show your sincerity, but also make him not worry about accommodation and other chores in the case, concentrate and you communicate.
Ongoing communication to avoid interference
-No interruptions during the meeting!
If the place of communication in your company, then please tell your subordinates, not to do in the communication process unnecessary interference. Because of excessive interference may affect the willingness and enthusiasm to communicate.
Information to enrich the sound
-We have a pamphlet in English.
Specific items are usually more convincing than verbal descriptions. When customers hear you say "We have a pamphlet in English." Or "Please take this as a sample" when will the increased interest and then asked you a lot and product-related issues. If you normally have comprehensive data collection, will be able Insider. This business is very beneficial communication.
Have the sincerity to solve the problem
-Please tell me about it.
When a customer complained to you, you should do is to try to appease him. The best way is to complaints against him concerned about the sincerity and resolve. Your sentence "Please tell me about it" or "I'm sorry for my error and assure you I will take great care in performing the work" to make the other feel that you have a sense of responsibility, will restore trust in you.
At any time to confirm important details
-Is this waht we decided?
Business meetings, one involves the amount and date of delivery, in addition to repeat the discussion was to use oral confirmation, the contract drawn up, the more to go over in detail again. Once a doubt, should immediately ask each other "Is this what we decided?" The contract really was glaringly wrong, they should tell each other "I'll have to return this contract to you unsigned." Protest. Any contractual issue, rather a little wordy, but also must not be vague.
Did not understand each other's words, be sure to ask him to repeat
-Would you mind repeating it?
English is not our mother tongue, do not understand is natural. Do not understand, he will understand, that would be harmful. In fact, others to repeat or talk anymore clearly it is not difficult, you just say "Would you mind repeating it?", I believe the other party will not only repeat, but the speed will slow down even more. If you still do not understand, then still use the old method: "Could you explain it more precisely?"
Say "no" skills
- No, but ...
In business communication, the rejected, should be categorically said "No." Obliquely with "That's difficult" or "Yes, but ..." to refuse, will you promise each other enough that altogether, while not politely refused. If you say "No, but ..." on the convenience know you are refused, but it seems also to talk about. This time, because you have first use of "No" check each other while standing in a favorable position on the communication.
Do not waste time communication rivals
- ... Then I'll drive you to the airport for your flight at 7:00.
Before the beginning of communication, it is best to communicate in advance that schedule opponents, and try to match. When you and your customers after all the details about Well, you said to him, "I'll have my secretary type the contract for you to sign at once, then I'll drive you to the airport for your flight at 7:00. Presumably he will appreciate your thoughtful and carefully, and therefore will adopt a cooperative attitude.
To present to the immediate left
-I 'm glad to have met you, Mr. Lee.
If agreement is reached, and you still linger, there are two dangers: Communication opponents change their minds; or you may loose the time does not choose words, something wrong. Therefore, a complete discussion, immediately "I'm glad to have met you, Mr. Lee." End, bid farewell to leave.
Keep opponents face communication
-Your views regarding management differ from mine.
For the complete failure of communication, the best way is to make your opponents lose face communication. However, this is not what you want the results right? In doing so, to communicate not only to break down opponents would provoke resentment. Although you heavy blow to the opponents, their failure to communicate but also into those. So to challenge each other, we must determine what their target, not the opponent's body: "Your views regarding management differ mine." Sometimes you can even blame a third party who is not present, not communicate directly onto the opponents: "Someone must have given you wrong information." This statement can guide each other to amend his views, and not offended him, made him walk out.
没有评论:
发表评论